All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting Lynn at lynn@mpex.com or by calling 614-261-1264.
Please save all packaging and accessories for any item that is returned. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for us to process your RMA. Physically damaged items, unless caused by defect in product cannot be returned.
Defective items:
May be returned with-in 15 days for exchange or partial refund. For international orders a refund may only be available (in which case a total refund not including shipping would apply.)
Other returns:
Items returned for any reason other than stated above are subject to a 15% restock fee upon return of said items.
Shipping:
Unless by error on our part and not including defective items, we will not pay for return shipping on any merchandise sold to and from our store. If product was determined defective or shipped in error and falls with in our 15 store warranty period, we are happy to pay for shipping of replacement items to you.
Out-of-Stock (Back-Order) Items
Sometimes items are returned to us are currently on back-order with our distributor or manufacturer, or after the product has been discontinued. If we no longer carry an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email or phone with a few options: If discontinued we can send you a comparable replacement item, or a refund for the original cost of the item. If back-ordered we can hold your return until the item becomes available or issue a refund for the original cost of the item.
