Shipping Policy
GENERAL SHIPPING POLICY:
Domestic (inside the United States)
Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped. To preview the shipping charges for your online order, add the items you want to order into your shopping cart, enter your zip code and select your desired method of shipment.
MAKE SURE TO RECHECK YOUR METHOD OF SHIPMENT BEFORE SUBMITTING YOUR ORDER! Your account stores a default method of shipment which you may opt to change on any given order. If you do make a mistake, please call and we will get it corrected for you.
Through our website we offer UPS Ground, 3 day select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped inside the United States.
We are happy to ship to A.P.O. addresses via US Priority Mail.
International:
If you are outside of the United States and wish to place an International order, we are happy to provide you with a quote before or after placing your order.
Unless otherwise specified or requested, your package will be sent via UPS.
International Shipping Charges and Quotes:
If you wish to obtain a quote for shipment to your country before placing an order, please email to shipping@mpex.com or call us at 614-261-1264. Please make sure to include the items you wish to purchase and your address.
When you place your international order, your shipping charges will be sent to you when we are ready to process your order.
***Please note:International shipments may be liable for local customs and duties.
These customs and duties are the responsibility of the recipient.
Midwest Photo Exchange cannot determine what local customs and duties might be, contact your local
customs office for further information. Midwest Photo Exchange cannot declare items purchased as
merchandise anything else other than merchandise.
Unavailable Items:
Some items may not be available for shipping outside the United States. If you place an order for any of these items, you will be notified via email before your order is processed.
Refused and Abandoned Packages:
If package is refused, returned or abandoned at the time of delivery for whatever reason, customer will only be refunded the purchase price of the item minus the original shipping cost, and minus any Customs Fees, Import Fees, Duty Fees, Taxes, Brokerage Fees, that are incurred as the result of the item being returned to the United States.
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DELIVERY AND LEAD TIME:
Since UPS and USPS do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our store on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
Ground shipping:
Orders for items that are in-stock shipped within 24-48 hours of order processing, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST. During times of high volume, the lead time for Ground shipping may vary slightly.
Expedited shipping (UPS Next Day, 2nd Day, 3rd Day and USPS Express):
These orders are given top priority. Express orders for items that are in stock are shipped the same day if received by 1PM EST, excluding weekends. If placed after 1PM EST, your order may ship the same day or next. Please note that USPS Priority packages are given standard, not expedited priority.
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ITEMS THAT ARE OUT OF STOCK:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will become available.
Payment policy:
We are happy to accept payment for purchases on our website by Visa, MasterCard, Discover, American Express, Check or Money Order. By phone or in-store we also accept Cash and Paypal.
Attention Check Writers!!!
We gladly accept your checks.
When you provide a check as payment, you authorize us to use information from the check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction.
You authorize us to collect a fee as indicated below (plus and bank fee charged to the merchant if allowed by your state law) through electronic fund transfer from your account if your payment is returned unpaid.
Please include the following information on your check:
-Drivers licence
-Full Name
-Street Address
-Phone numbers
$20 (ID, IN, PA)
$25 (AR, IL, KY, LA, MI, MO, NC, OK, OR, WV)
$30 (AL, OH, TN, TX)
$35 (VA)
$40 (MS, WA)